PRIVACY POLICY

Effective Date: 01 May 2025

At NextSteps Digital & Web, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

1. Who We Are
NextSteps Digital & Web is a Gloucester-based web development and digital support service. You can contact us at:

Email: contact@nextstepsdigital.online

Website: https://nextstepsdigital.online

2. What Information We Collect
When you contact us or fill out a form, we may collect the following personal information:

Your name

Email address

Phone number (optional)

Message details and project information

Uploaded files (e.g. logos, briefs)

3. How We Use Your Information
We collect and use your data to:

Respond to enquiries and provide requested services

Communicate with you regarding your project

Improve our website and offerings

4. Legal Basis for Processing
We only process your data when:

You have given us consent

It’s necessary to perform a service or contract

We have a legal obligation

5. How We Store Your Information
All data submitted through our website is securely stored. We use Formspree to handle form submissions and IONOS as our web/email hosting provider. Data access is limited to authorised personnel.

6. How Long We Keep Data
We keep enquiry data for up to 12 months unless a service agreement is in place or longer retention is legally required.

7. Sharing Your Information
We do not sell or rent your information. We may share it with trusted third-party services (e.g. Formspree, IONOS) only as necessary to deliver our services.

8. Your Data Rights
You have the right to:

Access the data we hold about you

Request corrections or deletions

Withdraw your consent at any time

Lodge a complaint with the ICO (Information Commissioner’s Office)

9. Cookies & Analytics
This site uses minimal cookies for basic functionality. We do not use Google Analytics or track your browsing.

10. Changes to This Policy
We may update this policy occasionally. Any updates will be posted on this page with a revised date.

Contact Us
For questions or data access requests, contact:
Email: contact@nextstepsdigital.online